Privacy Policy

Adelaide Vehicle Centre is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Adelaide Vehicle Centre manages personal information. It is structured as follows:

1. Personal information Adelaide Vehicle Centre collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Adelaide Vehicle Centre and complaints
10. Changes to Privacy Policy

1. Personal information Adelaide Vehicle Centre collects

The main types of personal information Adelaide Vehicle Centre collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Adelaide Vehicle Centre such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Adelaide Vehicle Centre's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Adelaide Vehicle Centre's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Adelaide Vehicle Centre's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Adelaide Vehicle Centre.

Adelaide Vehicle Centre collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Adelaide Vehicle Centre keeps of telephone calls, or emails received, or messages sent to Adelaide Vehicle Centre or posted on Adelaide Vehicle Centre's pages on social media);
• Adelaide Vehicle Centre's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Adelaide Vehicle Centre collects personal information in connection with running its business directly from the individual concerned. On occasion Adelaide Vehicle Centre may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Adelaide Vehicle Centre stores personal information in electronic and paper form.

Adelaide Vehicle Centre uses and discloses personal information as follows:

• to source vehicles and sell them to Adelaide Vehicle Centre's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Adelaide Vehicle Centre's customers and prospective customers;
• to obtain products, services or information from Adelaide Vehicle Centre's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Adelaide Vehicle Centre knows about them);
• to operate and manage Adelaide Vehicle Centre's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Adelaide Vehicle Centre. For example, Adelaide Vehicle Centre may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Adelaide Vehicle Centre also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Adelaide Vehicle Centre uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Adelaide Vehicle Centre uses in the operation of the computer program is browsing history on Adelaide Vehicle Centre's websites, name, contact information, and other information you may input into Adelaide Vehicle Centre's websites. The level of human oversight Adelaide Vehicle Centre provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Adelaide Vehicle Centre's staff.

4. Cookies

Adelaide Vehicle Centre uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Adelaide Vehicle Centre's web server. Adelaide Vehicle Centre may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Adelaide Vehicle Centre's platforms and those social media platforms. Adelaide Vehicle Centre's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Adelaide Vehicle Centre's website.

5. Links to other websites

Adelaide Vehicle Centre's website may contain links to third party websites. Adelaide Vehicle Centre does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Adelaide Vehicle Centre and do not wish to receive these communications from Adelaide Vehicle Centre in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Adelaide Vehicle Centre.

7. Overseas transfers

Adelaide Vehicle Centre's website/s are hosted in Australia. On occasion, a third party service provider Adelaide Vehicle Centre engages or that Adelaide Vehicle Centre is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Adelaide Vehicle Centre holds about them by contacting Adelaide Vehicle Centre during business hours on (08) 8262 4447 or via the contact page.

Adelaide Vehicle Centre may require an individual making a request to verify their identity before processing their request.

Adelaide Vehicle Centre will aim to respond to all requests promptly and within 30 days.

Adelaide Vehicle Centre may refuse a request where permitted or required by law. Adelaide Vehicle Centre will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Adelaide Vehicle Centre and complaints

If you have any queries, concerns or complaints about how Adelaide Vehicle Centre handles your personal information please contact Adelaide Vehicle Centre during business hours on (08) 8262 4447 or via the contact page. Adelaide Vehicle Centre may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Adelaide Vehicle Centre can understand the nature of your concern. In most cases, Adelaide Vehicle Centre will ask that you put your request in writing.

Adelaide Vehicle Centre takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Adelaide Vehicle Centre's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: (08) 8262 4447
• Mailing Address: 459 Main N Rd, Enfield, SA, 5085

10. Changes to Privacy Policy

Adelaide Vehicle Centre may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.